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Junior IT Support Specialist
Arlington, VA · Information TechnologyThe Junior IT Support Specialist plays a key role in providing frontline IT support and technical assistance to our customer’s personnel. This entry-level position is ideal for candidates with strong communication skills, a customer-service mindset, and a desire to develop their technical expertise.
The IT Support Specialist will assist in troubleshooting hardware and software issues, managing IT assets, and supporting day-to-day IT operations to ensure end-users can perform their job functions efficiently.
This is a direct hire position with our client with a salary range of up to $55k.
Responsibilities:
Technical Support & Troubleshooting
The IT Support Specialist will assist in troubleshooting hardware and software issues, managing IT assets, and supporting day-to-day IT operations to ensure end-users can perform their job functions efficiently.
This is a direct hire position with our client with a salary range of up to $55k.
Responsibilities:
Technical Support & Troubleshooting
- Respond to user inquiries, troubleshoot technical issues, and provide basic IT support for hardware, software, and network-related problems.
- Assist users with password resets, VoIP, and mobile device PIN troubleshooting.
- Manage and maintain standalone desktops, tablets, and commercial internet connections.
- Support the setup of virtual and on-site meetings using tools like Zoom and Microsoft Teams.
- Monitor and manage group mailboxes, including requests for new mailboxes and distribution lists.
- Resolve or escalate tickets to appropriate teams and follow up to ensure issues are fully addressed.
- Provide proactive communication to users regarding tickets, tasks, outages, or IT-related updates.
- Coordinate with the broader service desk team and third-party vendors to support device configurations, software migrations, and technical solutions.
- Provide ad-hoc user training in both group and one-on-one settings for enterprise tools and hardware.
- Prepare and maintain Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and user instructions.
- Assist with hardware and software installations, updates, and configurations as needed.
- Coordinate inventory accuracy with property custodians and track IT asset turn-ins and deployments.
- Support the management of Wi-Fi activations and passwords, ensuring compliance with security guidelines.
- CompTIA Security+: Validates the baseline skills necessary to perform core security functions and work in a government contracting environment. (required within first 90 days of employment)
- US Citizenship is required with a current DoD Secret clearance.
- Mus reside within a commutable distance of Arlington, VA to work onsite full time.
- Familiarity with diagnosing and resolving common hardware and software issues for desktops, laptops, mobile devices, and peripherals (e.g., printers, scanners, and VoIP systems).
- Basic understanding of password resets, system configurations, and network connectivity (e.g., Wi-Fi activation, IP/MAC address identification, etc.).
- Ticketing Systems and IT Processes
- Experience working with IT service desk ticketing systems (e.g., ServiceNow, Remedy, or similar) to log, escalate, and follow up on support issues.
- Ability to prioritize and manage support tickets effectively.
- Proficiency in setting up and troubleshooting collaboration tools such as Zoom, Microsoft Teams, and other virtual meeting platforms.
- Basic knowledge of Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint).
- Exposure to hardware and software installations, updates, and configurations.
- Understanding of basic inventory management processes for IT equipment (e.g., laptops, mobile devices, and standalone desktops).
- Experience in a customer service or help desk support role is preferred but not required.
- Internship, academic projects, or part-time work related to IT support or troubleshooting is a plus.
- Demonstrated ability to explain technical solutions to non-technical users clearly and effectively.